Hi, I'm trying to recover pictures from a Samsung S8. The screen is broken and there is no display, the glass is shattered - it is completely black.
I have tried to use the Samsung 300K Tool however when the phone is plugged into my Windows pc (Windows 7), and the 300K Tool recognises the connection;
I click on the 'resistance' and it shows me that the phone is 'Samsung Mobile USB Modem' and that "Phone is in download mode now"
If I go to the Device Manager on my pc, it shows the USB Modem location as Port_#0008.Hub_#0004.
And if I navigate under Universal Serial Bus controllers, I have a listing for 'SAMSUNG Mobile USB CDC Composite Device.
I know that the drivers are up to date and I have tried disabling the modem in Device Manager.
I am assuming that the phone is acting as a modem and that this is why I cannot access the phone as a storage device to retrieve the folders and files.
The phone doesn't show up under Computer where the drives are displayed at all, and I am not getting the dialogue box to explore the phone's files when I plug it in.
Can anybody help me please? I've tried to find an answer online but because I have no screen display, I can't access the phone's settings to disable the modem from the phone.
I'm not 100% sure how to use Odin to enable usb debugging and even if I could enable the usb debugging, using Odin, is that going to solve the issue of not being able to access the file system because of the phone acting as a modem?
Please, if any one can help, I would really appreciate it. Thanks.