I am an iPhone user and is looking to switch and get the Samsung Galaxy Alpha in the coming days. With the iPhone, whenever I have a problem, I just go to the apple store nearby and get it fixed or replaced right away. How does Samsung or other phone manufacturers handle this problem(in the US)? If I get the Alpha and one day it stops working, what do I do to get it fixed or immediate replacement like the iPhone? Sending it in to a repair center out of town and wait for a week or so for repair without another phone is not an option. What do you guys do when this happens to you? Do you go to your phone store (AT&T in my case) to get it fixed?
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