google voice app keeps crashing when I text, please help :(

When I want to speak a text message using google it crashes almost every-time and freezing my phone for about 30 seconds with a message saying: Unfortunately, google app has stopped, report, ok?

If I click on the voice search app icon from google and ask for the weather etc it never crashes! It only crashes when I speak a text message almost every time!

** I have cleared the data and cache, and even did a factory reset, still crashing!! **

I have a Samsung Note 3 with 4.3 jellybean. My phone was sent from t mobile like this because I told them I did not want kitkat or lolly pop and corporate sent me this phone that wont update, what I wanted. Could it be crashing because I have a older OS (jellybean) ? I don't want a newer OS- hate to have to type all my text messages

Someone please help

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