Blackview BV7000 Pro fails to register to cell network

Hi, I have been looking everywhere for answers and hopefully some one here can give me one.

I researched rugged phones and decided on the BV7000 Pro because it supports LTE Bands 1/3/7/8/20

My cell provider - Virgin Mobile Canada stated they run on LTE Bands 2/3/4/7

So my phone should work on Bands 3/7

When the phone searches for networks, it is able to display Virgin 4G, Telus 4G, EXT 2G, EXT 4G
When I try to connect to Virgin 4G, it tries then states it failed to register to the network and to try again later

I have confirmed my SIM card and APN settings with Virgin and the SIM card works in my old Motorola Razr but on 3G. The BV7000 doesn't work on the 3G bands Virgin uses so I can't try connecting using 3G.

So I want to know what you think is the reason why my phone can't register to Virgin Mobile Canada's Network?
Other BV7000 Users in Canada, United States and Mexico have reported the same problem.

I have contacted Blackview support and they eventually stated it won't work in Canada but provided no reason why. They posted this 11 days after I had purchased the phone and it was in the middle of being sent to me. However I suspect their support isn't the brightest based on some of the responses I have seen on their forum. The BV6000 works in Canada and the US.

I don't know anything about how the phone communicates to the provider exactly but to me it seems like there is a failure in communication in terms of security which is preventing it from connecting.

Hopefully some one can shed some light on this and maybe find a way around it so I can get this thing to work as a phone.

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