[Q] casio commando USB issue

Here is kind of a tech help question. I have a friend who has a casio commando with Verizon. When he downloads music to it using Rhapsody, he can only get 3 out of 10 songs to play. The rest have some kind of DSM issue. He has to go into the files and delete the songs with DSM issue and retry the download. Even doing 3 at a time, only 1 plays and other two have to be deleted.

As you can imagine, for him, this is quite a headache. in a week he's only been able to get 30 songs on it. Also, the usb mode gets stuck or pops up with an error 1-2 out of 5 times when plugging it in.

My main question is: If this is a software issue, would rooting the device help? or is this a hardware issue?

I also suggested that he download the songs he wants, deauthorize them and then load them using mass storage. I don't know much about Rhapsody though but I suppose he could use a different player on ther phone.

FYI, I've done a handful of Google searches for this already and haven't found much. Thanks for all your help.

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