verizon note 2 flash to tmobile

I have Verizon Note II and my wife has S4 (both are 4GLTE with SIM cards) and want to switch to Tmobile. Told by Tmobile rep that we need to "unlock" phones before we can sign up. Went over to Verizon and told that phones would need to be "flashed" (due to CDMA switch to GMS) but Verizon doesn't do this service despite fact that we are in good standing. States it is "illegal". I see adds for businesses that flash phones for a fee (instead of my unsophisticated attempt at such). Is this needed? Are these reps just not up to date? I ask because of a response I read on similar forum, found below. Thanks in advance for any help.

"Since this is the note 2 forum, the note 2 is factory sim unlocked. You can take an att or tmo sim and put it into your Verizon note 2 and it will work. All Verizon 4GLTE phones come with a SIM card. Not all Verizon phones have gsm radios, but a lot of recent smartphones in Verizon do, and most are sim unlocked "

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