AT&T Samsung Note 3 cannot always receive MMS pictures thru Text Msg

Hi,

My AT&T Samsung Note 3 cannot always receive MMS pictures (i.e. 3 out of 5) thru Text Msg.
The same pictures can be received on other phones at AT&T Service Center reps.
AT&T rep told me this is an Google software problem not AT&T. Any advise ? Thank you.

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