wondershare file recovery - won't recognize galaxy S4 on macbook

I am trying to recover deleted files (photos, videos and s-memo) from Samsung Galaxy S4. I downloaded Wondershare application but my macbook will only recognize the phone for a minute. Wondershare doesn't recognize the Galaxy S4 as a device to scan.

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by ftorp
1 hour ago
Last post by xhuel
3 hours ago
Last post by jermey.pfeffer
2 hours ago
Last post by ezra46
1 hour ago
Last post by margarette.vonrueden
3 hours ago