[Q] Transfer from H2O to aio

Hello,
So I am thinking about aio because of their unlimited data and "so called 256kbps throttling polciy on plans 50 and up". So I go through the setps and type in what I think is my H2O account info but then when I Proceed it will say "aio encountered an issue when trying to port your number".

Whenever that happened I always clicked cancle order but then some pending aio stuff showed up on my credit card statement and no email so they should only be authorizations.

How do I get from H2O to aio? What info is correct when porting from H2O?

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