Why can't I use the built in storage?

I've just recieved my first tablet in the post. Its an Allwinner A31s quad core (
It's advertised as having 32GB internal storage, but its maxing out after only using 2GB.

There's 2 built in 16GB TF cards which the tablet just isnt using to download to or install on at all.

I've gone into settings and manage apps and clicked 'move to SD' on the apps that I canbut it only moves a relatively small part of the apps. Is there any way around this?

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