Why does my phone not show caller ID, even if I have the contact on sim card?

hi! I have a problem with my htc one mini 2 (android 4.4.2). I have all the contacts on my sim card but when someone is calling, the phone does not show his name. I have also noticed that when I send a message to a person from my contacts it shows name normally, but if someone texts me it does not recognize his name. It looks like the phone doesnt match the numbers, probably because it is trying to match first numbers and not last... I have already read a lot about that, but I can not find the solution. Please help... it is really annoying!

Thank you!

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