Why can't I do an app purchasing on my childs tablet?

my daughter has an ingo monster high tablet with a google account set up on it but we have alot of trouble with in app purchasing. she has google play vouchers on her account and has successfully made one purchase in a tuto toons wedding game but whenever she tries to buy any coins in the talking angela cat game or gems in pet shop story it just throws her out the game and puts her back on her home screen or sometimes it comes up can not complete transaction. we phoned google account help line and they said it was nothing to do with the account and everything was normal. i wondered if it was because the tablet is run on ingo kids, there is an option to exit ingo kids and return to android but i dont really understand tablets and i dont know weather i will lose anything my daughter has on it by doing this. also i dont know if this would solve the problem because as i said we did purchase the wedding dresses in the other game successfully. can anyone help me please or shed some light as to what im doing wrong. many thanks.

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