How can I enter my password in a Samsung S4?

I just upgraded to Lollipop yesterday, and I can no longer open my phone with my password. The upgrade switched my keyboard from a swype keyboard to an alphanumeric keyboard. I am not sure if my password is the same or it has been changed. I phoned Samsung yesterday, and they told me to do a factory reset which will delete all my information.

Is there a certain way to use an alphanumeric keyboard. I have never used one, and I do not want to have all my phone information deleted. Does anyone have any answers or suggestions pleas?


survivor65

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