why is my phone Samsung s9 only connecting to audio and not media on my VW car system??

Hi Everyone, Looking for abit of advice.

When i try to connect my Android Samsung S9 to my VW audio system it doesn't connect to media so i cannot play my music.
I have literally tried everything i;e unpairing the devices etc but still no joy.
I think it has connected 3 times in the 6 months i have had the car!
Also all of my friends phones connect straight away.

Has anybody got any knowledge of how i can fix this??

Thanks in advance

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