How do I disable hearing aid on my samsung galaxy s5 neo?

Hello all!

I'm having some issues with the s5 neo I just got after I lost my old phone

My callers have told me that the hear their own voice echoing when talking to me and this all started after I was messing around with my phone and I enabled hearing aids, I figured it would just raise the volume or something, and now for the life of me I cannot find how I did this. I've read about 15 forums all talking about hearing aid/volume/echoing issues but none are for the s5 neo and I don't have some of the options people have mentioned.

I started to think I was crazy as the specs for the neo say no it's not hearing aid compatible. My proof is that when I make a call there is an 'extra volume' button that is shown on screen and when I try to tap it it says 'cant use this while hearing aids is enabled' so HA I'm not crazy, but I still don't know where to find it!

I'd appreciate any help or guidance in my time of neeeeed!

Thank you!

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