Why can't i watch videos?

I have the Google pixel XL. Every time I try to load a video from a messenger service, as well as from a video storage app, I get nothing. It shows the start point of the video, and missing wheel but never plays. I can sometimes move the video counter, and the video will play for a few moments, but it usually stop s again. Any ideas how I can just look at a video I get sent from friends.

Oh these videos are usually shot by a camera phone

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